Privacy Policy
Scope
This policy describes what Basement Pipe Burst Team learns from people who visit burstpipeinbasement.info or phone the number shown there, and how that information is handled. Using the site or calling the number means accepting the practices described below.
What Is Collected
A phone call can produce the caller's number, the time and length of the call, an approximate location linked to the number and, where the phone system records calls, an audio recording.
A visit to the site can produce an IP address, a description of the browser and device, the page that led to the visit and a record of the pages viewed. The site never asks for card numbers, Social Security numbers or bank details.
Use of Information
The information helps Basement Pipe Burst Team handle service calls, review call quality, understand how the site is used, detect fraud and abuse, and meet legal duties.
Sharing
A caller's number, location and description of the damage are given to the restoration company that takes the job, so it can respond. Vendors that run the phone system, the web hosting and the analytics tools also receive the data they need to do that work.
Information may also be disclosed when a legal process or a threat to safety calls for it.
Cookies and Analytics
The site may use cookies and similar tools to tally visits and keep pages running. A browser can block or delete them, and pages load fine without them.
Retention and Security
Records stay on file only while the purposes above or legal rules call for it. Sensible safeguards protect them, but no online storage or transfer method is entirely risk-free.
Questions About Your Information
Residents of some states may ask what personal information is held, ask that it be corrected or ask that it be deleted. To ask, phone (888) 450-9281 or write to contact@burstpipeinbasement.info.
Children and Updates
Adults facing a home emergency are the audience, and nothing is knowingly gathered from anyone under 13. Any updated policy applies from the moment it is posted.